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ADA Grievance Procedure

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ADA Grievance Procedure

The Town of Bridgewater is committed to providing equal access to its programs, services, activities, and facilities. If you believe you have experienced discrimination based on a disability or have encountered an accessibility barrier, you may file a grievance with the Town.

Filing a Grievance

Please submit your complaint in writing by filling out the ADA Grievance Form. Grievances should be submitted as soon as possible following the incident.

Review Process

The Town’s ADA Coordinator will review the complaint, investigate as necessary, and provide a written response. If you are not satisfied with the resolution, you may appeal the decision to the Town Manager or their designee.

Questions or Assistance

For questions, assistance, or to file a grievance, please contact the Town’s ADA Coordinator:

Disability Coordinator
Chris Hartman
Email: chartman@bridgewaterma.org
Phone: 508-659-1252